Delivery & Dispute Rules

In short

Sellers must keep proof of every delivery, uploaded on MythicDeals. For Roblox trades that means a recording or screenshots of the trade in the order chat.
Buyers must report a problem inside the time limits below — the check window, then any warranty or Account Protection.
Every account comes with a free 3-day warranty after completion. Buyers can extend it with paid Account Protection.
We decide on what is recorded on MythicDeals: the order chat, uploads and the delivery record. Our decision on the platform is final.

1. Scope

These rules explain what counts as a delivery, what proof is needed and how disputes are decided. They add detail to the Refund & Dispute Policy and the Seller Agreement, and apply to every order on MythicDeals.

2. Proof sellers must keep

Upload proof on the order — as delivery screenshots when you mark the order delivered, or as images in the order chat. Proof kept only on your phone, Discord or another site is not considered.

Order type	Required proof
Accounts	Screenshot of the account page showing the level, rank or items promised in the listing. Screenshot after you change the login email to the buyer's, or of the login details you sent. Never keep a way back in: recovery email, phone or 2FA must be handed over or removed.
Roblox trades	A screen recording (or screenshots) of the whole trade: the buyer's username, every item in the trade window, and the trade accepted. Upload it to the order chat right after the trade — before you mark the order delivered. Only trade with the exact Roblox username on the order.
Items	Screenshot of the trade or mail window showing the buyer's character name and the items. Screenshot of the confirmation after the trade completed.
In-game currency	Screenshot showing the amount sent and the buyer's character or ID. Your balance before and after, if the game shows it.
Top-ups	The transaction or receipt ID from the top-up, with the player ID it was sent to.
Boosting	Screenshots of the starting rank and the final rank (or the finished goal). Progress updates on the order page while you work.
Gift cards	The full code and a photo or screenshot of the card or purchase receipt. Never redeem or check a code on your own account after selling it.

Roblox trades: record the trade from opening the trade window to the final confirmation, showing the buyer's username and every item, and upload it to the order chat before you mark the order delivered. A trade without a recording or screenshots is treated as not proven.

3. Time limits for reporting a problem

Situation	What the buyer can do, and until when
Not delivered yet	Open a dispute while the order is paid or in progress. Once the delivery time on the listing has passed, cancel for a full refund.
Delivered, not confirmed	Open a dispute during the check window: 3 days for accounts, 1 day for boosting, 12 hours for top-ups and currency, 12 hours for items.
Completed, account	Claim during the warranty: at least 3 days for every account, or the longer warranty on the listing, or the Account Protection you bought.
Completed, other types	Claim only while a warranty shown on the listing is running.
After that	The order is final. Contact support only for fraud (for example an account taken back much later); it is handled case by case.

An order can have one dispute. If an order was disputed before completion, that decision closes the warranty and any Account Protection for it — contact support if the account is recovered later.

4. Base warranty and Account Protection

Base warranty: every account order (except Roblox Market transfers, which have their own ownership protection) is covered for 3 days after completion, or longer if the listing says so. The seller's money stays held until it ends.
Account Protection: at checkout you can extend the cover: 7 days (5% of the price), 14 days (8% of the price), 30 days (12% of the price), minimum $0.99. The fee is paid to MythicDeals, not to the seller.
What is covered: the account is recovered by its original owner or the seller, or you lose access for reasons you did not cause.
Not covered: bans or penalties for breaking the game's rules after delivery, sharing the account, or problems you caused yourself.
Who pays: during the seller's warranty, refunds come from the seller's held money. After the seller has been paid, approved Account Protection claims are paid by MythicDeals to your balance, and we may recover the amount from a seller who took the account back.
If the order is cancelled or refunded before it completes, the protection fee is refunded with it.

5. How disputes are decided

The record is what is on MythicDeals. We read the order chat, the uploads, the delivery record and the listing. Chats or payments outside MythicDeals are not considered.
The seller shows the delivery. If the buyer says it was not delivered or not as described, the seller must show the proof required in section 2. A seller who cannot show it normally loses.
The buyer shows the problem. For a warranty or protection claim, the buyer shows what went wrong: the recovery email, the login error, the changed details or missing items.
MythicDeals decides. Either side can escalate at any time; Account Protection claims after the seller was paid come to us directly. We aim to review within 72 hours and can decide any refund from zero to the full amount paid. The decision is final on the platform and does not affect your legal rights.

6. Two-way reputation

Buyers rate sellers, and sellers rate buyers (positive, neutral or negative) after an order is finished. Sellers see a summary of a buyer's reputation before they deliver.
A buyer's reputation goes down with negative ratings, disputes that we decided without a refund, and orders left unpaid.
A buyer who leaves 5 orders unpaid or cancelled within 7 days cannot place new orders for 1 day: unpaid orders lock the seller's stock.
False claims, edited screenshots or threats lead to suspension under the Terms, for buyers and sellers alike.

7. Stay secure

Talk, deliver and pay only on MythicDeals. Anyone asking you to move to Discord, WhatsApp or another site is a risk — and you lose this protection.
MythicDeals staff never ask for your password, 2FA codes or payment outside the site.
Buyers: change the password and email of an account straight away, and confirm only after checking everything.
Sellers: trade only with the exact username on the order and record it.