How can we help?

BuyingPaying, delivery and confirming an order SellingVerification, listing and fees Payments & refundsPayment methods, balance and refunds DisputesWhat to do when something goes wrong Account & securityTwo-factor, password and sign-in Contact supportOpen a ticket — we reply within hours

Buying

How does buying work?

Pick an offer and pay. Your money is held in escrow — the seller cannot touch it yet. The seller delivers, you check it, then confirm. Only then is the seller paid.

How long does delivery take?

Every offer shows its delivery time; offers marked Instant are delivered automatically the moment you pay. If the seller misses the deadline, a Cancel & refund button appears on your order and you get your money back in full.

When does the seller get paid?

When you confirm receipt. If you neither confirm nor open a dispute, the order completes by itself when the check window ends — 3 days for accounts, 12 hours for items and 12 hours for currency and top-ups.

Selling

How do I become a seller?

Create an account, then verify your identity once. It takes a few minutes, and buyers see the verified badge on every offer you post.

What are the fees?

Accounts start at 8% and drop as your account sales grow; other categories have a fixed fee. The full table is in the seller agreement.

Payments & refunds

Which payment methods can I use?

The methods available to you are shown at checkout, each with its fee before you pay. Paying from your MythicDeals balance has no fee.

How do refunds work?

A refund comes from the escrow, so the money was never with the seller. Cancelled late orders and disputes decided in your favour are refunded as described in the refund policy.

Disputes

Something is wrong with my order. What now?

Open a dispute from the order page during the check window. It freezes the payment; talk to the seller in the order chat, and our team steps in if you cannot agree.

What if an account is taken back after the order?

Accounts come with a warranty. While it runs, the seller’s money stays held and you can open a warranty claim from the order.

Account & security

How do I protect my account?

Turn on two-factor authentication in your security settings and never share codes or passwords in chat. MythicDeals staff will never ask for your password.

I cannot log in.

Use “Forgot password” on the login page. If you lost your two-factor device, use one of your recovery codes.